Perpetuum Software Technical Support
High quality and timely support to make you succeed
Perpetuum Software Support Team is comprised of knowledgeable professionals who provide unrivaled technical assistance when implementing Perpetuum Software LLC technologies. We are committed to total satisfaction of our customers and ensure that your developer experience of working with our products is profitable for you and your organization.
Our technical support staff are not third party contracted persons, they are Perpetuum Software developers who work with specific products and are actively involved in their development. So, you can be sure you deal with people who have deep knowledge of the product and are able to provide quick and precise answers to your questions.
Our Support team is available Monday to Friday, 8:00 AM to 5:00 PM GMT +6 except holidays and can be contacted via e-mail: support@perpetuumsoft.com.
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Support Options |
Trial |
Standard |
Premium |
| All issues addressed by senior support engineers |
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| Issue escalation to product development teams |
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- |
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| Priority involvement in
Beta Programs |
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| Access to Perpetuum forum |
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| Guaranteed response time (Mon - Fri) |
48 h. |
48 h. |
24 h. |
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Validity |
30 days |
1 year |
1 year |
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All service packs for the product version you purchased |
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| Access to night builds |
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| Samples provided |
C# |
C# |
C#, VB.NET |
| All major versions and service packs for your product for a period of one year |
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Trial Support Subscription
Those people who are in the process of evaluating our
products are provided with free pre-sales technical support whenever possible.
Standard Support Subscription
Standard Support Subscription is included in all product packages purchased.
Premium Support Subscription
If you are a current customer or you are going to purchase licenses of Perpetuum
Software products, we strongly advise you to consider purchasing Premium Support
subscription as well.
Our friendly sales representatives will be happy to answer any your questions
about Premium Support subscription
+7 3852 360885 or sales@perpetuumsoft.com.
Please, review Perpetuum Software Support
Policy containing terms and conditions of providing technical support.
Purchase your Premium Support subscription together with your license on-line!
Please, feel free to visit our support section containing available support materials by products.